Group Reservation Coordinator- Conrad Los Angeles

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.
Located in Downtown LA's cultural corridor, Conrad Los Angeles is the city's newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences-including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.
In this role as Group Reservation Coordinator, you will be in charge of efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues. Liaises between clients and the hotel team. Acts as main point of contact for group room reservations, performs administrative and inventory work.
The ideal candidate must have a minimum of two (2) years of experience in customer service and one (1) year of experience in hotel front office, sales or reservation. A high school diploma or equivalent is required. Previous experience with Delphi or Hilton OnQ is strongly preferred. Ability to effectively deal with internal and external guests, some of which will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts. Basic math skills including the use of a calculator and Excel. Ability to listen and effectively comprehend the English language. Ability to bend, stoop, walk, lift/push/pull up to 20 lbs with or without reasonable accommodation.
What will I be doing?
•Create group masters in OnQ PMS.
•Process and handles group rooming lists and reservations by inputting data into the system.
•Monitors Group Blocks after they have been entered in the system. Updates Group Pickup Report for review and analysis in weekly meetings.
•Ensure Master account includes attrition, meeting room rental, porterage, housekeeping fees, audio visual requests and all other miscellaneous charges before the bill is sent to accounting.
•Attend weekly resume meetings to review blocks and pick-up.
•Attends weekly Revenue Management, Pre-Con, Post-Con and other designated meetings as required as reservations point of contact.
•Monitor/Follow-up on all group cut-off dates. Attend Sales Daily Connect each morning.
•Assist with Consortia & Business Travel reservations as needed.
•Maintain and enter accurate rate and inventory information in Delphi, OnQ R&I, GRO and OnQ PMS and in a timely manner. Maintain / monitor group inventory in CRS.
•Assists with Room Inventory Management & balancing as it relates to group blocks.
•Communicates and verifies information between Meeting Planners, Housing Bureaus, Sales, Events, and Front Office. Audits group reservations for accuracy in OnQ PM. Looks for special requests, coding issues and billing requirements. Ensure that all group room's statistics reports are accurate and consistent.
•Ensure that all revenue management related systems are maintained, including: OnQ RMS, GRO, OnQ PMS, Passkey and Delphi.
•Employ the assistance of the Sales, Front Office, Housekeeping teams as necessary. Provides clerical support and assistance to management as needed.
•Maintain an organized and clean work area and hotel environment.
•Other duties as assigned.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
•Access to your pay when you need it through DailyPay
•Medical Insurance Coverage - for you and your family
•Mental Health Resource
•Best-in-Class Paid Time Off (PTO)
•Go Hilton travel discount program
•Supportive parental leave
•Matching 401(k)
•Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
•Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
•Career growth and development
•Team Member Resource Group
•Recognition and rewards program
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The hourly rate range is $27 - $30 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.